Masters’ Degree in English at California State University Fullerton, May 1995 (paperwork incomplete)

Bachelor’s Degree in English at Wheaton College, IL, May 1993

Certifications:

- Microsoft Certified Systems Engineer - MCP ID 420878, earned Nov. 1997. Recertified on Win2000/2003 track.
- Microsoft Certified Trainer, since March, 1997 - currently lapsed
- Cisco Certified Network Associate, earned December, 2000 - currently lapsed
- Awarded Microsoft Most Valuable Professional 2004-2007 for contributions to the public on Exchange Server technologies

Work Experience:

10-2000 - Now - Network Consultant - Shackelford Consulting Inc., Whittier, CA
Self-employed network/systems engineer serving small and midsized businesses in Los Angeles and Orange counties. Typical clients require ground-up installation of Windows Small Business Server and configuration for in-house applications and remote access. Configure firewalls, databases, VPNs, mail and web services. Also provide assistance to fitting business work-flow to feature-sets included in Microsoft Office applications.�

8-98 - Now - Network Consultant - Cooplink Ltd, Costa Mesa, CA.�
Assist with data server rollouts, network integration, firewall and security design, messaging architecture and disaster recovery for variety of client projects.

6-98 - 9/2005 - Systems/Network Engineer (now on consulting basis) - ChoicePoint Inc. - Brea, CA.
Maintain Windows NT/2000/2003 based clustered data-warehousing network. Design and implement TCP/IP LAN/WAN solutions including mail, name resolution, and authentication. Grow and maintain 6 different corporate web sites, from the building of web servers to the tuning of scripting and code. Oversee network security policy and its implementation. Evaluate new technology and plan its cautious integration. Design security infrastructure and configure and deploy firewall hardware.

8-01 - 12-03 - Adjunct College Lecturer - Biola University, La Mirada, CA
Teach 400-level Cisco networking courses and freshman writing classes. Put together lesson plan and curriculum, integrating real-world content with textbook presentations.

3-99 - 3-02 - Technical Editor & Author - Macmillan Technical Publishers (now Pearson), Chicago, IL.
Read technical books in their evolution and work with the author and a development editor to achieve technical accuracy and appropriate expression. Formally contribute to collaborative texts on Windows 2000/2003 technologies.

3-97 to 6-98 - Technical Trainer/Consultant - Alliance Micro Solutions, Lake Forest, CA.
Travel nationwide teaching Microsoft certified courses to clients including Hewlett-Packard, Ford, Intel, New Horizons, IKON, TecKnowlogy, Executrain, etc. Reviews available.

4-94 to 2-97 - PC-Support/Network Admin - P.G. Industrial Electric Co., Brea, CA
Administer a small office network. Migrate MAS90 legacy accounting application over several OS and software revisions. Maintain hardware and software.

Technical Experience:

Operating systems: Windows 9x/NT/2000/2003/SBS, Unix*, Slackware Linux*, Novell 3.12, Cisco IOS�
Applications: SQL 6.5/7.0/2000/2005, SMS 2.0*, IIS 4.0/5.0/6.0, MSMQ, Exchange 5.5/2000/2003/2007, ISA, etc.�
Development languages: Cold Fusion, WSH*, HTML, Perl*, NT Shell, VBScript*, ASP*, PHP*
Hardware: Intel PC, Dec Alpha*, Macintosh, Cisco, Compaq, HP, Dell, clustered solutions�
Network: TCP/IP, IPX/SPX, Appletalk*, Routing protocols, cabling and termination, Watchguard and Cisco firewalls, security, intrusion detection
Telecom: Siemens, Avaya systems, punch-block and general wiring, Altigen VOIP equipment*.
* denotes only rudimentary knowledge�

Management Experience:

- Managed projects for more than a dozen network/server upgrades and installations as an independant consultant. This involved maintaining scope-of-work documents and configuration summary spreadsheets.� - Supervised of a team of four systems support personnel at ChoicePoint, including task delegation, annual reviews, and mentoring.

- Was part of a company management team that assessed needs and devised plans for meeting those needs during periods of rapid growth and change.�

- Mentored three new trainers on teaching methodologies during my stint as a technical trainer and after I moved into my engineering position. �